Frequently Asked Questions

How much does it cost?

Your first Gramlee is free, up to 100 words! Try it out and see how our service works for you.

When you decide to use the service again, you'll need to buy words so they can be added to your account balance. For example, if you submit 500 words to Gramlee for editing, you'll need an account balance of at least 500.

 

How long does it take to get my revision?

We guarantee your revision in 24 hours during normal business days and hours: Monday - Friday, 8am - 5pm Pacific Time. Depending on the queue and number of editors we have working on any given day, we may be able to turn some revisions around in less than 3 hours!

If you submit a Gramlee during the weekend, we'll get to it on Monday morning. (Some of our editors work on weekends, unannounced. These are the folks on our team that are obsessed with editing when they have nothing better to do!)

 

Can you do expedited work on weekends?

Yes we can! However, it's going to cost you. We have a number of editors who have said they are willing to take on special projects during the weekends. If you send us something on Friday and absolutely need it by Monday morning, we can work out a special arrangement with one of these editors. Send us an email if you need this service.

 

Who does the editing?

We employ independent editors who have a strong passion for writing and editing. These are people who handle hundreds of pieces of sensitive writing communications every day. We employ only the best in the business with a proven track record for accuracy and reliability. Don't take our word for it though - give it a try!

 

Can I use any email address with the Gramlee service?

Yes, but use only one. The email address that you provide when you buy words is used to identify your account. When you send a Gramlee, you should always use this email address.

 

In terms of privacy, how safe is it to use your service?

Privacy is an essential part of our service. We DO NOT share your information with others. Once an edited version of your message is sent back to you, our editors are not able to see that information again.

 

How do I contact you?

We love hearing from our users! Tell us the good, bad and ugly about our service by emailing us at cs@gramlee.com. (We actually read them!)

Or you can call us at (503) 946-6535 to speak with a Gramlee freak enthusiast!